Why is my apartment building management asking me for information they already have?
Category Archives: customer service
How not to help
Western Digital seems to believe that saying, “Sorry, we can’t help you” is technical support.
Useless, by Nature
Ask a simple question, get the info I already know. Thanks for nothing.
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Good show, Amazon
Even when they can’t do what you want, Amazon will often leave you feeling positive about your interaction with them.
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Data dearth
How much is it worth to avoid evil? And by ‘evil,’ I mean Bell and Rogers!
Also posted in Internet, me 3 Comments
Something’s missing, all right
They miss how I paid them. Nothing more. They’d better get used to it because it’s not going to happen again.
Also posted in consumer life, marketing, me 1 Comment
More Rogers and me
Monkeys are running the place over there. Creating a corporate ‘face’ that’s a pleasure to deal with is not difficult, but they can’t manage it. Or they won’t.
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Amazon: the shit, again
They’re not perfect, but they’re good. Very good.
Also posted in books, me 3 Comments