Dear Hyundai Canada,
I regret to inform you that you’ve got a problem. I’m sure you know it, too.
Last year in June, I put $1000 down on an Ioniq 5 at my local Hyundai dealer. What the dealer did not tell me is that you stopped taking orders for the car a few months previously. My order has been sitting in a drawer at the dealership for the last ten months. In desperation, I called a Quebec dealership two months ago and asked how long delivery of an ordered car would take. They told me it would be three years.
Despite all this, your web site is plastered with sales copy like: “Vehicles arriving daily. Order yours today!” “You’re just a click away from a new vehicle.” “Try an EV, before you buy an EV.” Like it’s so simple and fast. Of course you have small print that refers to the current global supply chain issues and warns people that “delivery times on some of our vehicles are also longer than usual,” without telling potential buyers they’ll be waiting a hell of a long time.
It also seems like it’s not just a matter of my bad luck. I’ve seen only one Ioniq 5 in the wild … and the car’s been in production for two years now! I don’t know where you’re shipping them to be sold, but it’s not anywhere around here.
The Ioniq plug-in I bought in 2021 was my first Hyundai purchase and I quite like it. When I decided to eliminate gasoline from my driving, I went to Hyundai again. But you’ve let me down and kept me on the hook for a year, with delivery timeframes moving ever into the future. Either you’re doing your dealers no service by telling them they’ll get cars that don’t come, or your dealers are actively damaging your reputation by making delivery promises they can’t fulfil.
So as a result, two weeks ago I took delivery of a new electric car that is not a Hyundai. Last week I drove that car to the Hyundai dealer to cancel my order and collect my deposit. You cars are good, but I’ve found that I just can’t trust what your people say … and that’s not the kind of company I want to be involved with. I know it’s difficult to get a new customer, so why would you actively push me away?
It’s fine by me though. I have a car and I’m happy. It’s you who missed out on the sale.