Canadian Tire wrap-up

To my surprise, Canadian Tire Corporate Customer Relations replied to my last message. They wrote,

Thank you for your reply.

Canadian Tire is continually looking for opportunities to improve the quality and value we provide to our customers. Your feedback is very important to us and goes a long way in helping us to provide better service to our customers. We have forwarded your comments and concerns as Voice of the Customer, to those involved for further review.

Policies relating to the day to day operations of the store are determined by the store owner. As such, the option to have Field Marketing Representatives in their stores would remain at their discretion. We apologize for the inconvenience this situation may have caused you.

We thank you for providing us with the opportunity to respond.

Interesting that it’s each individual store’s decision about whether to allow these promotions. Frankly, I question this interpretation of the message. As terrible as the idea is, it wouldn’t be cheap to set it all up. Even if they only sent the required hardware to the stores that requested it, the costs would be formidable. It’s difficult to believe that they give each store the option to choose.

Still, as unlikely as it sounds, I can’t prove otherwise. And I’m not likely to make a habit of going to the next-nearest Canadian Tire location. Why would I? There’s a Lowes and a Home Depot closer than that. If this nearest Canadian Tire favours these bone-headed promotions, I’ll direct my purchases to one of those other retailers.