Business blunders I
To spam or not to spam?
customer service
If the future is about ignoring the customer, maybe
Ah, Future Shop…how in the hell are you still open?
Service by Southwest
Exceptional service from an airline. Who would have thought?!
Emotiva replies
Doing only what’s required won’t get you a second chance at a sale.
Emotiva’s USP‑1: fail
My letter to Emotiva Audio Corporation regarding the failure of the USP‑1 stereo pre-amp I bought from them, and the pathetic ‘support’ I’ve received since then.