A promise kept
It’s a rare thing.
customer service
A melted kettle
How do you get from a defective tea kettle to a happy customer? An automated phone maze isn’t the answer.
You get what you pay for
Banks: a necessary evil.
Microsoft doesn’t want to talk to you
Playing hard to get doesn’t work in the business world.
Facebook double-talk
They’re really good at it! Ask a simple question, get a fancy dance.