My mobile phone service provider sent me an e‑mail message to let me know they’ve redesigned their web site. “Not only does it have a sleek new look, it’s also easier to find what you’re looking for” they say.

So I went to have a look. After logging in, I noticed a link called View Terms & Conditions under the “Plan” heading. I believe this is new. So I click it. What do I see?

For more information, consult the Fido Terms & Conditions available on Refer to any current Fido document describing the plans, features, services, and products you have selected for applicable terms and conditions. Subject to Fido’s Terms & Conditions and Acceptable Use Policy, available at

Yea, thanks for nothing. Refer to any current document describing the plans? If that’s what I wanted to do, I didn’t need you to tell me.