Up your royal ass

I got spam from one of my banks. It’s a ‘newsletter’ called Pursuits & Possibilities from the Royal Bank.

The insulting part is the small print at the end:

You are receiving this email update, Pursuits & Possibilities, because you have agreed to receive information about RBC products, services or offers that may benefit you.

Bullshit I did.

So I click the unsubscribe link. This page comes up:


Click submit. Do you see ‘submit’? I don’t. Oh, they’re hilarious over there at the Royal Bank.

I notice that the domain is bridgetrack.com and I block cookies from all sites that I don’t explicitly allow. Certainly this domain is not on my allowed list. Knowing this, I open Safari to see what the same URL shows. I get a simple message:

Safari can’t open the page “http://online.rbc.com/e/?e=xxxxx=xxxxx” because the page’s address isn’t valid.

It looks like the Royal Bank has a re-direct set up so that even if you check the URL in the message, you’re sent off to another company. Lovely.

Thinking that the bank may be stuck in 1998, I open a Windows virtual machine and start Internet Explorer 6. There, everything comes up just fine. Too late though, because after Safari failed, I followed the ‘Contact Us’ link on royalbank.com and left a brief message:

I received a “Pursuit & Possibilities” newsletter from you. I selected the unsubscribe link, and the page I was taken to instructed me to click ‘unsubscribe.’ If I weren’t annoyed, I would have been amused that there was no unsubscribe button/link.

Send me anything you want through the post, but only use my e-mail address for things I specifically request. As far as I’m aware, all I’ve asked for is notification that my monthly statement is ready to be downloaded.

If I’ve previously requested any other e-mail communication, let this message serve as notice that I’m rescinding everything else.

How long can I expect these changes to take?

They picked a bad time for this. I was in a mood already, and being spammed by a company I deal with doesn’t help.

What will it take for companies to realize that they will get nowhere by pissing off current and potential customers? Until they wise up, fuck them.

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