Just before Christmas my mother received an envelope in the mail from Alarmforce. It was a Christmas card with Christmas wishes, an apology for the problem we experienced, and a $10 Tim Hortons gift card. I thought it a nice gesture because whether he did it himself or had someone else do it, it took thought and effort.
Yesterday, I checked my credit card statement and found the monthly Alarmforce charge, and it did indeed include the $25 credit. Thank goodness.
I’m very pleased to put this issue behind me.